We went on a 18 day Australian to Singapore cruise spent top dollar and they missed 3 of our ports as they said it was bad weather when it was sunny and beautiful. To date, nothing. Ellen Bettridge. I'm scheduled to go on a cruise in August 2020 on Crystal. BBB Business Profiles may not be reproduced for sales or promotional purposes. My cruise to the Greek Islands was scheduled for 4/13/20, which was cancelled due to the virus. I am tired of Crystal lying to me. 4/13/20 I spoke with Delta (******) who stated the refund had been proceeded 3/19/20 and I should receive a check or see a credit on my Visa within the next 30 days. Contact Information. International Association of Better Business Bureaus. Compare Suites (sf./m 2)Brochure Fare 2-For-1 Fare Book Now Savings Book Now Fare per person Your Low Solo Fares Your Low Solo Fares; Compare: 360° Tour: Crystal Penthouse with Verandah (CP). Customer Reviews are not used in the calculation of BBB Rating, Location of This Business1501 Biscayne Blvd STE 501, Miami, FL 33132-1460, Need to file a complaint? Crystal Serenity: Crystal Cruises Miami FL. Updated policies give travelers’ enhanced peace of mind for planning future voyages. We were given a choice of a full refund which was payable within 90 days or a... We were scheduled to cruise on the Crystal Serenity In MAY--cruise to leave out of Venice. 9 Reviews (310) 785-9300 Website. Find 2 listings related to Crystal Cruise in Miami International Airport on YP.com. Get directions, reviews and information for Crystal Cruises in Miami, FL. BBB is here to help. Together Crystal Symphony and Crystal Serenity enjoy a reputation as The World’s Most Awarded Luxury Cruise Line. The Registered Agent on file for this company is Corporation Service Company and is … Huh!? In some cases apparently high growth rates may be caused by data that weren't available in previous years. BBB Business Profiles are subject to change at any time. Time is now 12/25/2020, 11:12:11 PM. It wasn't. Officially everything (cruise & air) was cancelled 3/20/20. On May 15, 2015, GHK announced that it had closed on the acquisition. I am tired of waiting for my money. The announcement comes as Tom Wolber, Crystal’s president and CEO since September 2017, is stepping down to … BBB reports on known marketplace practices. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Crystal cruises is will known for offering double the space per person of similar size ships. Menu & Reservations Make Reservations . It is now November and I still don't have my money back. CRYSTAL CRUISES, LLC: MASSACHUSETTS FOREIGN LIMITED-LIABILITY COMPANY (LLC) WRITE REVIEW: Address: 1501 Biscayne Blvd., Suite 500 Miami, FL 33132: Registered Agent: Corporation Service Company: Filing Date: January 19, 2016: File Number: 001205996: Contact Us About The Company Profile For Crystal Cruises, LLC Each time I call or send emails I get the same response. Complimentary Crystal Collection of curated destination experiences on Crystal River Cruises; Complimentary “You Care. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They have no idea? See reviews, photos, directions, phone numbers and more for Crystal Cruises locations in Miami, FL. As a matter of policy, BBB does not endorse any product, service or business. Find the perfect Crystal cruise leaving from Miami for you with a variety of dates and ships to choose from. 1368 sf 127.1 m 2 Deck 11; Brochure Fare $40,298: 2-For-1 Fare $20,149: Book Now Savings $1,000: Book Now Fare per person $19,149 More Info Fares are cruise only, per guest based on double … Contact Cruise Specialists to book any of these voyages and take advantage of 2021 World Cruise on Crystal Serenity Has Been Postponed to 2022! Citibank won't let me dispute the deposit transaction because it was made in June 2019. Help. Crystal Cruises, LLC is a Florida Foreign Limited-Liability Company filed on September 22, 2015. Join to Connect. Beyond Crystal's renowned hospitality, it is the ships themselves that uniquely define the Crystal Experience. Crystal Cruises. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Health and safety protocols: Crystal Cruises is currently working on new measures and initiatives soon. I want my $1745.25 deposit refunded to me ASAP. BBB remains operational and focused on serving our business community. I want the money they promised me back. Crystal announced its new Sunkissed Chic and Tropical Interlude Caribbean voyages for October and November in a press release, with the ship sailing between Miami and San Juan. How BBB Processes Complaints and Reviews, BBB Serving Southeast Florida & the Caribbean. Reviews. Legal. Principal. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. On curated voyages the world over, a commitment to contemporary luxury offers a superior level of personalized service, exceptional dining and all-inclusive amenities. Website. Now. Worst cruise ever! Crystal cancelled our July 2020 trip to the British Isles in May of 2020. In April 2020 I decided to cancel the cruise because the itinerary was changed due to Covid. They cancelled the cruise and say that it will take up to 90 days to get our money back. The company was founded in 1988 by Nippon Yusen Kaisha (NYK). See reviews, photos, directions, phone numbers and more for Crystal Cruise locations in Miami International Airport, Miami… Don't book a cruise with Crystal. Future Competition: Crystal Cruises's Fastest Growing Competitors These companies are in the same general field as Crystal Cruises and are rapidly expanding. As of today, 9/11/20 I have not received either Cruise or Airfare refund. President & CEO at Crystal Cruises Miami, Florida 500+ connections. Get directions, reviews and information for Crystal Serenity: Crystal Cruises in Miami, FL. Contact Tom directly; Join to view full profile People also viewed. Find 2 listings related to Crystal Cruises in Miami on YP.com. Companies may grow organically or through acquisition. The Company offers vessels for the transportation of passengers on the deep seas. Since my airfare was booked thru Crystal Cruise again, all I could do was call Delta to confirm a refund request had been submitted. Crystal Cruises was a great choice when we decided to check out the Greek islands. I'm scheduled to go on a cruise in August 2020 on Crystal. We’ll guide you through the process. Crystal Serenity Miami to Los Angeles/San Pedro Pier May 13, 2022 ... We have added your e-mail address … The address on file for this person is 1501 Biscayne Blvd. We’d love to hear from you. Crystal Cruises, Inc. operates luxury ships for luxury travelers. Suite 500, Miami, FL 33132 in Miami-Dade County. Order Online Tickets Tickets See Availability Directions {{::location.tagLine.value.text}} Sponsored Topics. Beyond the innovative onboard and ashore programming, Crystal Cruises has one of industry's highest passenger-to-space and passenger-to-staff ratios, and, not coincidentally, one of the most devoted repeat passenger bases. The ship we were on was the Crystal Symphony. Menu & Reservations Make Reservations . BBB Business Profiles generally cover a three-year reporting period. They are shady. Find 1 listings related to Crystal Cruises Inc in Miami on YP.com. ... Miami, FL 33132-1460. I cancelled before final payment and Crystal agreed to refund me $1745.25. The cheapest Crystal Christmas cruise deals are on round-trip Caribbean itineraries leaving from Florida (Miami). Crystal Cruise said refund would be applied to my credit card within 30-60 days. Looking for Crystal Cruises out of Miami? I think the airfare refund went to Crystal Cruise since "they" made the reservation but I can't get anyone at Crystal Cruise to answer me. Please be patient. Crystal Cruises is moving the Serenity to Miami and San Juan for Caribbean sailings this fall, in place of previously scheduled cruises to Canada/New England. The ship is a bit out dated and recently had some nip and tuck... Our 16 Day Grand European river cruise was cancelled April of 2020 due to COVID-19, its now December of 2020 and Crystal Cruises have not given back our refund, no communications at all from... DO NOT BOOK A TRIP WITH CRYSTAL CRUISES. Access the headquarters listing for Crystal Cruises LLC here. History. The company's filing status is listed as Active and its File Number is M15000007557. Crystal Cruises Miami FL 33132. Crystal Cruises 2023 World Cruise on Crystal Serenity, 140 nights Miami to Barcelona, Shipboard Credit, book now savings, full world cruise benefits, 19 overnight stays, 70 UNESCO World Heritage Sites,5 maiden calls I called and was told due to the virus it would be 90 days. Miami, Florida Departures on Crystal Cruises * Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Crystal Cruises has scheduled their reopening cruise for March 26th, 2021. The first sailing on March 26th features a 7 night Amsterdam to Basel cruise. I have called, emailed and always get the same response......we are working on it but have no idea when your refund will be processed. REQUEST A QUOTE REQUEST A BROCHURE Welcoming far fewer guests than ships of similar size, each hosts a variety of stunning public spaces from grand to intimate, and dedicated venues for … The company is a Massachusetts Foreign Limited-Liability Company (Llc), which was filed on January 19, 2016. Still waiting on my refund from a cruise that was cancelled in April 2020! So I have no recourse. BBB remains operational and focused on serving our business community. The sale price was US$550 million in cash, subject to certain adjustment items. Miami, FL 33132 CRYSTAL CRUISES ONLINE COOKIE POLICY Crystal Cruises, LLC, and our third-party providers set and use cookies and similar technologies in order to distinguish you from other users of our Site, to provide a better experience when you browse our Site, and to improve the Site’s performance and usefulness. [citation needed] Its first ship was Crystal Harmony.On March 3, 2015, NYK announced that it was selling Crystal Cruises to Genting Hong Kong. Read more. Contact Information. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. See reviews, photos, directions, phone numbers and more for Crystal Cruises Inc locations in Miami, FL. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Onboard. Current president & CEO Tom Wolber stepping down after completion of his three-year service contract MIAMI, October 1, 2020 – Effective October 2, longtime cruise industry executive Jack Anderson will take the helm of Crystal as the company’s interim president and CEO. Edie Rodriguez is listed as a Manager with Crystal Cruises, LLC in Massachusetts. In April 2020 I decided to cancel the cruise because the itinerary was changed due to Covid. Call 020-7399-7601 to arrange your next voyage, or contact your preferred travel advisor Basel cruise, which was filed on January 19, 2016 policies travelers’. Features a 7 night Amsterdam to Basel cruise Company filed on January 19,.! Miami, FL I decided to cancel the cruise because the itinerary was due. July 2020 trip to the virus Miami for you with a variety of dates and ships to choose.! Florida ( Miami ) my refund from a cruise that was cancelled in 2020... Any time refund from a cruise in August 2020 on Crystal provided solely to you. 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